Shipping & Delivery

Order Processing & Dispatch

Once you have completed and paid for your order, the goods are dispatched within 2–3 business days.

You select the delivery method during the checkout process on the Website. Delivery is made directly to the shipping address specified in your order. Please review your address details carefully before submitting your order, as the Seller cannot be held liable for delays or non-delivery resulting from incorrect or incomplete customer address data.

Delivery costs are not included in the purchase price of the goods and are calculated based on destination address, package weight, and delivery option. Once your order has been dispatched, you will receive an email notification containing your tracking number to monitor shipment progress via DHL Express or Georgian Post.

Delivery Options

1. Standard Delivery (Georgia)

For standard domestic delivery within the territory of Georgia, goods are delivered by Georgian Post.

• Delivery timeframes are indicated when selecting your delivery method at checkout.
• Delivery costs are payable in accordance with Georgian Post rates.
• Note: Standard postal delivery is only available for destinations within Georgia.

2. Express Delivery (DHL Express – Georgia)

Expedited domestic express delivery within Georgia is provided by DHL Express.

• Delivery timeframes and express shipping fees are specified upon checkout.
• The delivery cost is payable in accordance with DHL Express rates.

3. International Delivery (DHL Express – Worldwide)

Worldwide international delivery outside the territory of Georgia is provided by DHL Express.

• Fast, door-to-door courier delivery to over 200 countries worldwide.
• Tracking details are provided immediately upon courier pickup.
• The shipping cost is charged based on the active rate option (currently a fixed rate of $35).
• International customers are responsible for any applicable local customs duties, taxes, or import clearance fees imposed by their destination country.

Payment for Goods & Delivery

Payment can be securely completed directly on our website when placing your order using Visa or Mastercard issued by any bank.

After adding items to your cart, completing the checkout form, and selecting your preferred payment method, you will be redirected to the secure 3D-Secure payment gateway of the acquiring bank or licensed payment service provider. Payment card details are processed under PCI-DSS compliance upon clicking the “Order with obligation to pay” button.